Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Guuphill will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 5 days after the confirmation.

Please return your purchase to the following address:

Guuphill Online Store

No 44,Jalan Pekan Nilai

71800 Nilai

Negeri Sembilan


(Contact: +6 0173640435)

We do not offer a free return service, however we would be happy to exchange the goods for something else of your choice or a different size but postage charges are applicable We do not undertake any guarantee of availability of all sizes and colors on exchanges.


When do I get a refund once I have returned an Item?

Refunds will be processed as quickly as possible (we aim for within 5 days) but customers should allow up to 14 days for a refunds to be made. Please do not accept any parcel which is either open or looks damaged. Refuse these goods and contact us on +6 0173640435 Or  Please note that we are not liable for any parcels you have accepted which are damaged.

Please contact us at or +6 0173640435  if you have any questions or doubts.