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FAQ

 

Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?
www.guuphill.com offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds)  <<OR>> Via eGHL (Visa or Mastercard / Internet Banking)                   (For Malaysian Customers we are required to use eGHL payment method)  (Please choose only one method,removed unwanted option)


2. Invoice / Cheque / Offline Bank Transfer

Bank : Rhb Bank Berhad
Bank Account : 2-05051-0003326-2
Account Name : GUUPHILL ENTERPRISE

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : guuphill@gmail.com or Whatsaap it to us at  +60173640435

Note: Your purchased products will not be delivered until we have this confirmation.


Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?
        Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at guuphill@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.

 

QDoes Guuphill deliver products outside Malaysia?

        Yes. At this point, Guuphill delivers products to Worldwide 



Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia (RM)

Can Convcert To , Singapore Dollar(S$) ,US Dollar ($) , British Pound (£) and Euro (€)

Q. How long does the delivery usually takes?
Delivery usually will takes about 4 to 15 days working days

 

Q.What happens if an Item I have ordered is out of stock?

Every attempt is made by us to keep its stock levels accurate and fully up-to-date. Unfortunately,there may be rare occasions when physically we are out of stock. We will try to contact the customer by phone or email so please make sure you provide us with correct contact details at the time of placing the order. In case of incorrect contact details provided, or getting no response from the customer Guuphill reserves the rights to cancel the order for the unavailable items and send the rest of the order out.

Q. Do I receive confirmation once I have placed an order?

Once your details are confirmed, we will acknowledge your payment via e-mail for online orders, and for phone orders you will be given an order reference number. After dispatching your order we will send you an acknowledgment e-mail with your parcel tracking number

 

Q.I have changed my email address how can I update my details to my new email address?

To change your email address, log in to your account, click on MY PROFILE and change your email address and click "SUBMIT".


Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to guuphill@gmail.com for us to clear your doubts.