General Shipping Charges
Malaysia Standard Delivery 2 to 6 Days Delivery
(THESE FREE POSTAGE CHARGES ARE FOR MALAYSIA ONLY)
Shipping Charges Worldwide
Available Shipping Charger all Countries expect Malaysia
Shipping policy for Guuphill Online Store
Shipping policy of Guuphill is made for customer convenience. We dispatch most of the goods on 48 hour service. Our aim is to dispatch the goods within 48 hours of receiving the order but please allow 5 to 9 working days for delivery.
Our all products are delivered via reputed courier companies, such as City-Link Express, GDex, DHL, FedEx, TNT and other such renowned companies that are completely insured and reliable. We always believe in quality not in quantity. We charge much lower shipping rates in compare to other companies usually for international shipments.
If you have shopped multiple products in a single transaction, we will send it to you in one single shipment. (In case of a single shipment, the delivery date would be on the date when all the products are ready to ship). However, if you want us to ship the earlier available products first, please contact our customer care “+60173640435”.
At the time of delivery, if you are not available to receive the parcel, the courier company would leave a note for you to call them and arrange for re-delivery or you can pick it up from their location.
We are not responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.
How long does it take to deliver?
We use reliable courier service like .City-Link Express, GDEX, Skynet, Parcel Force etc for our logistics requirements. We dispatch most of ready to ship goods within 1 working day of receiving the order but please allow 5 to 7 working days for delivery. Delivery time also depends on ordered items and shipping country.
What if I don't receive my parcel?
If you do not receive your goods within 5 to 14 working days you should call us at 0173640435. May be the item you ordered is missing and our dispatch department have not been able to contact you therefore causing a delay in dispatch. If your card is not registered to your billing address may also cause a delay. If however our records show that the parcel has been received & signed at your address then a claim must be made to the courier company. They will forward a written form which will need to be filled and returned in order to claim for goods.